Nucleus App Privacy Policy

This policy covers Nucleus, the mobile app Revive Home Remodeling Group LLC (“Revive,” “we,” “us”) provides to its employees and contractors. Accounts are issued by Revive — nobody signs up on their own. The app has no ads, and we never sell information collected through it or use it to track people across other companies' apps or websites. Our public website and our customers are covered by our Privacy Policy.

What the app collects and why

• Location. Precise location, including in the background, for field team members: to show their canvassing territory, record their route while route tracking is turned on during a shift, and confirm arrival at appointments. Background location runs only while route tracking is on.
• Microphone and speech recognition. Used to record voice notes and for calls placed through the app's built-in phone. Spoken notes are converted to text using Apple's speech recognition.
• Call recordings and transcripts. Calls placed or received through the app are recorded and transcribed for quality, training, and record-keeping. This includes calls with homeowners and anyone else who speaks with Revive by phone.
• Photos. Taken during home inspections and attached to the customer's project.
• Account information. The team member's name, work email address, and phone number.
• Customer information. Homeowner names, addresses, phone numbers, and project details that team members enter in order to provide Revive's services.
• Device identifiers. A push notification token, used to deliver work alerts.
• Diagnostics. Error reports and connection status (for example, whether the in-app phone is connected), used to fix problems.

How we use it

Only to run Revive's work: scheduling, field visits, customer service, project records, team communication, training, and keeping the app working. We do not use it for advertising.

Who processes it

We do not sell this information. Service providers process it on our behalf, and only to provide their services to us: cloud database and hosting, telephone calls and text messages, the Apple Push Notification service, mapping, and an AI service used for features such as call transcripts and summaries. We may also disclose information if required by law.

Your choices

Location, microphone, speech recognition, camera and photos, and notifications are each controlled by a permission you can turn off at any time in your iPhone's Settings. Some features won't work without them. Background location runs only while you have route tracking turned on.

Retention

We keep this information for as long as it is needed for Revive's business and to meet legal and record-keeping requirements, and we take reasonable measures to protect it.

Deleting your account data

When you leave Revive — or at any time — you can ask us to delete your account and the personal information associated with it, except for records we are required to keep. Contact us using the details below.

Changes to this policy

We may update this policy from time to time. The “last updated” date above reflects the most recent version.

Contact us

Questions about this policy or your information: Revive Home Remodeling Group LLC · 1460 US-9, Suite 307, Woodbridge, NJ 07095 · (908) 408-2179 · info@revivehrg.com